Invent ERP Cloud-based Support Service revolutionizes IT service desk operations by enabling seamless communication with our technical team. We interpret your issues, enhance technician efficiency, and oversee the entire ticket lifecycle for a smoother support experience.
Opening technical support tickets is quick and simple within Invent ERP, allowing customers to specify the subject, provide a detailed problem description, and even attach files for a clearer explanation of the issue.
Invent Support center allows users to access all ticket-related details from a user-friendly simple yet comprehensive dashboard, including ticket status, subjects, and monthly trends, presented through intuitive graphs, charts and diagrams with actionable insights.
Facing a problem while using Invent ERP? No worries! Chat options are available for immediate assistance in resolving customer issues, with users also receiving direct email notifications for instant progress updates.
With Invent ERP's E-Support Service, you’ll never miss a ticket. Easily track the status of each technical case or even an inquiry—whether open, closed, or resolved—in a clear and straightforward manner.
Thanks to the efficient and user-friendly ticketing system combined with robust support features, with Invent, you’ll notice improved performance and the ability to address any issues effortlessly in no time!
At Invent, Every Customer Ticket count and is crucially important to us! Ticket detail is meticulously recorded, with statuses such as open, closed, resolved, and on-hold clearly displayed, ensuring efficient management of the entire ticket lifecycle.